We hope you and your family are well and safe during this critical time. We understand that this is a scary and highly uncertain time, so let’s stick together and strive to create less harm in the world.
We are writing to advise customers that we are working from home, but our printing and production services may experience disruptions over the next few weeks/months. Currently, our printing and suppliers are operating however there is the possibility that this may change at short notice. Should this happen, we will notify our customers as soon as we can.
We know that many of you would like to change your order dates and rest assured, we are here to help. Thank you for postponing your dates and not cancelling during this difficult time.
Please speak with your vendors about moving your wedding dates to the end of 2020/ early 2021. If you are a current customer we have discounts in place for any reprints required or a “change the date” card that includes revised wedding details.
Please speak to our customer service team for further information.
BUY NOW PRINT LATER
Don’t let it stop your wedding planning
We understand this is not an ideal time for you to organise a wedding. So, we offer a “Buy Now and Print Later” option which lets you take advantage of current promotional offer, even when you still don’t have a fixed wedding date.
You will have the flexibility to adjust the order quantity and specifications to meet your final wedding requirements. As long as the total amount is within the price bracket, the discount will still be applicable.
PRODUCTION & DELIVERY TIMELINE
Due to covid-19 please expect some delay in production and delivery. Our production & suppliers are almost fully operational, with slight chance of delay. However that is not the case with our logistic services by TNT/Fedex. We are delivering to impacted areas with different local regulations. Therefore, some areas will take longer than usual.
Please be advised that in August 2020 delivery by our courier TNT / FedEx was between 6-12 days depending on the delivery location. Please get the latest update from our customer service if you are working on a tight schedule.
We kindly ask for your understanding, should you experience any delays.